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1. GENERAL

1. These rules establish the discipline of the hotels residence.

2. The hotel is intended for temporary residence of citizens during the period agreed upon with the hotel administration. After the agreed period of residence, citizens are required to vacate the room (place) at the request of the hotel administration. People wishing to extend upon the expiration of the agreed period of stay at the hotel must inform the hotel administration about this no later than two hours before the end of the stay.

3. The registration of hotel residence is carried out upon presentation a citizen passport, and in the absence of, one of the following documents:

- residence permit,

- refugee certificate,

- military ID for military servicemen,

- certificate of the established form issued in case of a civil passport loss,

- birth certificate for children under 16 years old,

- ID card for an employee of the law enforcement agencies of the Republic of Belarus.

4. A citizen who is checking into a hotel is issued a pass, receipt, invoice, or other document confirming hotel residence.

5. Entrance to the hotel rooms is upon presenting the hotel residence document.

6. Outsiders can be in the room only at the invitation of residents who occupy a separate room, from 7 till 23 o’clock with the knowledge of the administration. Hotel residents are responsible for the outsiders departure time. If the outsider is in the room after 23 o’clock, his stay at the hotel must be paid for a place according to the hotel price list.

7. Hotel residents are provided with additional paid services according to the list approved for this hotel upon the request.

8. The following free services are provided to hotel residents:

- correspondence delivery;

- call a doctor;

- use of a medical kit;

- wake-up at certain time at the resident request;

- provision of boiling water, threads, needles, etc.

9. In the case of a temporary departure from the hotel, a citizen who has not reported this to the administrator and has not paid for the time of absence, loses the right to reside and is subject to departure.

10. Hotel residents are guaranteed the safety of personal belongings in the room, excluding jewelry, securities and money.

11. The takeaway of things from the hotel is made according to the hotel residence document.

2. ACCOMMODATION FEE

1.Payment for hotel residence is charged according to the price list for daily stay in full for the entire time of stay or when leaving in accordance with the established system of a unified checkout time. The unified checkout time is set at 12 noon local time. * When check-in before the checkout time from 0 to 12 o’clock, a fee is charged for 0.5 days, after 12 o’clock - per day. For stays of less than a day, a fee is charged for a full day.

2. Hotel resident can occupy a room of any capacity with full payment by agreement with the administration.

3. One extra bed may be provided with payment in accordance with the hotel price list at the request of a hotel resident living in single or double rooms.

4. No fee will be charged for children under the age of 8 years old when residing with family without providing a separate place in the room.

3. RESERVATIONS

1. Reservation of a room (place in a room) can be made by accepting a reservation request from the consumer by post, telephone, email and fax, or on the basis of a contract concluded in writing, no later than two hours before the guest check-in.

2. In cases of changes of the time of hotel accommodation or the number of reserved places, the consumer is obliged to inform about this no later than three days before the moment of check-in when accommodating more than 20 people and per day when accommodating up to 20 people.

3. Booking fee, regardless of the number of residents

will be charged subject to the full availability of rooms in the amount of up to 50% of the price of the place or room per day upon arrival at the hotel by the date and time specified in the application. Upon arrival after the date and time specified in the application, the fee will be charged in excess of the reservation from the time specified in the application.

4. Payment for the reservation and the actual idle time of reserved seats for individual citizens and participants of events for various reasons not occupied by them, is made by citizens, organizations and enterprises that have booked these seats, no more than a day.

5. In case of refusal by the person, for whom the seat was booked, to pay for the reservation, check-in at the hotel is made on a common basis.

4. HOTEL ACCOMMODATION

1. Hotel residents must be careful about the hotel property and equipment, observe cleanliness and discipline. In the case of damage or loss of hotel property, the resident will repay the cost of the damage in current retail prices at the time of residence.
2. Hotel residents are prohibited:

- use electric heaters

- leave unauthorized people in the room in their absence, as well as give them a pass and room keys

- store bulky items, weapons, flammable substances and material in the room

- smoking and drinking alcohol in the room, if other people living in the room object

- keep animals and birds in the room without the knowledge of the administration

3. A person staying at a hotel must:

- close the water taps and windows when leaving the room

- turn off the light, radio, TV, close the room and hand over the key of the room to the administrator

- comply with fire safety requirements

4. Citizens living in a hotel, in case of violation of the Rules, are subject to departure from the hotel.
5. Upon departure from the hotel, make the final payment for the provided services and take the room to administrator.
6. The book of reviews and suggestions is available at the administrator on duty and is issued upon request.